Remote Technical Support Team
D-Software Technology is happy to provide for its customers a customised help desk team using ITIL-based practices. We let your team work on the business issues while we support your end-users around the clock, 24 x 7.
Our team works with your specific time-zones, giving you quality service and response. We have tech gurus for basic level 1 services, they are ready to help with troubleshooting, User account modifications, ticket logging. Also, our level 2 will work with engineering, server solutions.
By using D-Software Technology IT help desk, you avoid spending time and resources on trainings, expensive trouble tickets and support costs for PC’s, MAC’s, mobile, email, VoIP, networks, servers and Office Suite application support.
Our goal is to help your team leverage technology to be more productive.
We have engineers with Level 1, level 2 and level 3 experience. They will use expert processes and systems to resolve issues quickly. You get tickets resolved quicker, less downtime and more productive users.
All this will come at an affordable cost for our clients.
Our Help Desk Services Include:
A technical Support Engineer available from start of office to the end of office hour.
We Help desk are well trained to exceed client expectations on every call.
Support for multi-location environment, and different time zones.
We support popular operating systems, hardware and software platforms.
Tiered service level agreement with custom Service Level Agreements(SLA) requirements are available.
Remote workstation management available, (Including remote troubleshooting of MAC and Windows OS, Microsoft office)
Incident and problem management through advanced trouble ticketing platform.
World class CAN DO attitude for every requests.
Monthly reports on SLA metrics and 24 x7 help desk response time.
Windows Server management, Exchange Server management, Network monitoring and quick response on server downtime.
Creating company wiki and maintaining existing Wiki to help new or existing company staff.
New machines/Users setup and training when needed.
Dedicated team for each projects.
For technical enquiry write to us via mail with subject "Outsourcing"